Who We Are
Integrity
The complexity of today’s insurance landscape and confusing array of employee benefit options leave consumers vulnerable to the good faith and professional conduct of their insurance representative. At MSI, the exclusive focus of all our efforts is the needs of the client as we recognize that trust and confidence are the most essential ingredients of our business relationships.
Accountability
MSI has built a culture of taking ownership of all benefit-related tasks. Whether our team is securing the most favorable contracts and pricing, managing ongoing eligibility and enrollments or assisting with individual claim issues on a member’s behalf, MSI does the work and assumes responsibility, continually looking for ways to ease the client’s administrative burden.
Sensitivity
Employee morale is partly dependent on their understanding of the benefits package. MSI’s goal is to be a goodwill ambassador on behalf of the employer and an effective benefits counselor to employees. Clients rely on us to treat all employees with fairness, honesty and respect, which has proven to have a beneficial impact on employee turnover, performance and ultimately, the employer’s bottom line.
Client-Centric Model
At MSI, we place our clients at the center of everything we do. We build long-term relationships by offering personalized service, ensuring that our clients receive the best possible advice and support. Our commitment to client satisfaction is reflected in our hands-on approach and continuous engagement throughout the year.
Comprehensive Service
MSI provides a suite of services, including Benefits Consulting, Enrollment and Eligibility Management, Member Advocacy and Administrative Support. From strategic benefit solutions to year-round service, MSI’s personalized approach ensures that we cover every aspect of employee benefits management while reducing future risk.
Advanced Analytics and Technology
Utilizing the latest data analytics and technology, MSI provides clients with key insights into their benefit plans. Our advanced reporting and analytics tools enable us to identify key trends and make data-driven recommendations that optimize plan performance and cost-efficiency.
HR Tools and Resources
MSI acts as an extension of HR. From aggregating and reconciling all monthly carrier invoices to keeping customers up to date on key issues and regulatory requirements, MSI remains committed to the personal touch in every aspect of our services.
Clear and Effective Communication
MSI believes in the power of education and transparent communication. We offer a variety of customized communications such as benefit guides, open enrollment packets and personalized benefit statements to ensure members remain well-informed and engaged with their benefits.
Meet Your MSI Team
Our dedicated team is committed to delivering exceptional benefit solutions with Integrity, Accountability and Sensitivity. Contact us today to learn how we can support your organization.